FAQ

We specialise in premium sheepskin and natural fibre products, including:

• Sheepskin slippers and boots
• Sheepskin rugs and home décor
• Sheepskin car seat covers (ready-made and custom)
• Possum merino and alpaca knitwear
• Baby rugs, booties, and stroller liners
• Pet accessories
• Sheepskin furnishings and custom designs

Yes. All our products are made from 100% genuine sheepskin, sourced from trusted suppliers in New Zealand and Australia.

Absolutely. Sheepskin is naturally hypoallergenic, breathable, and temperature-regulating, making it ideal for little ones.

Yes. We can create custom-made items such as rugs, lounge covers, and car seat covers. Please contact us to discuss your requirements.

For detailed care instructions, please see our Care Guide.

Yes. Our sheepskin and natural fibre products are by-products of the farming industry and are tanned or processed to strict quality and environmental standards.

Yes. We ship worldwide, with shipping costs and delivery times calculated at checkout.

• Within New Zealand: 3–7 business days
• International: 7–21 business days (destination dependent)
• Custom orders: Please allow additional time for production

Yes! Visit our shop in Takapuna, Auckland to browse our full range.

Yes. We offer gift wrapping and beautifully presented gift vouchers.

Yes. We can ship directly to the recipient and include gift wrapping or a personalised message on request.

Yes. Once your order has been dispatched, you’ll receive an email with a tracking number.

We accept returns or exchanges within 30 days of purchase, provided items are unused and in their original condition. Custom-made items are non-refundable unless faulty. See our Returns & Warranty Policy.

No. All Sale and Clearance purchases are final and cannot be returned, refunded, or exchanged.

Sale and Clearance items are offered at reduced prices to clear stock. Because of this, we cannot accept returns or exchanges on them.

We provide detailed size charts and product descriptions to help you choose. If unsure, contact us before purchasing. If you’ve already received your item, you can return it for an exchange in your preferred size.

If your order arrives faulty, damaged, or not as described, please contact our Customer Care team immediately.

Carefully review the product description, check our size charts, and contact us with any questions before purchasing.

34 Barrys Point Road, Takapuna, Auckland.

Yes. Customer parking is available in front of the store, with additional options nearby.

Yes. Please see our GST-Free Shopping Guide.

We accept all major credit cards, EFTPOS, contactless payments, Afterpay, bank transfer, and secure online checkout.

Yes. We partner with Afterpay for instalment payments.

Yes. Apply via our Wholesale Account Application.

Yes. We supply hotels, lodges, and corporate gifting. Please contact us.

Yes. We may assist with repairs (e.g., rug binding, car seat cover adjustments). Please bring your item to the store or contact us.

Yes. We run seasonal promotions and special offers. Join our mailing list or follow us on social media.

Yes. Select Click & Collect at checkout. See our Shipping & Delivery Guide.

Yes. We stock specialist cleaning and care products.

All international orders are shipped GST-free from New Zealand. However, please note that local customs authorities in your country may apply import duties, taxes, or handling fees upon arrival. These charges are the customer’s responsibility and are not included in the price of your order or shipping cost.

If a parcel is refused or returned to us because customs duties or local taxes were not paid, we will refund the cost of the item(s) once the order is received back in its original condition. Please note that shipping fees are non-refundable, and any re-shipping costs or return-to-sender fees charged by the carrier will be deducted from your refund.

Shipping charges are non-refundable once an order has been dispatched, even if the parcel is later refused or returned.